Online Delivery and Shipping

Domestic UK Delivery Service

Our Economy Delivery Service is provided by our parcel carrier partner FedEx Express. FedEx provides a cost effective and efficient means of supply to our customers, FedEx Express is widely acclaimed as the nation's number one express delivery service for flexibility, reliability and quality of service. These are the standard charges for the majority of parcels shipped from Alpha Adhesives (Online store only).

Please note our carrier delivers on usual working days (Monday to Friday) anytime before 5.30pm.
 

Economy Delivery - Parcels 1Kg - 49Kg

Please allow 72 hours or 3 working days for standard delivery.

Express Delivery - Parcels 1Kg - 49Kg

*Order must be placed online before 5.00pm GMT to guarantee delivery.
Large or heavy volumes may require shipping on a pallet. If this is the case we will contact you to confirm any pallet charges prior to completing your order. Please note that some of our products are classified as hazardous for road transport in the UK and may require special delivery requirements that we will advise you of before shipment.

Quick Questions

Why can't you send my goods in the post?

Because many of the materials we supply are classed as hazardous we are unable to send them in the post.

Can I collect my goods instead of paying delivery?

At this time our main warehouse provides delivery via carrier and does not have a Trade Counter facility for customer collections.

What happens if the goods go missing?

It is very rare for goods to go missing. On the odd occasion when this happens we make every effort to have the goods re-delivered. If they get lost we will supply replacement goods.

What if I need to return the goods to you?

On receipt of the goods complete our discrepency form and fax it back to us. A member of our team will contact you to discuss arrangements for the return of goods. Please read through our section on returns for full details.

How long will it take for my goods to arrive?

Wherever possible we try to ship from stock and orders are processed on the day they are placed on-line. Some products are ordered in to fulfill customer orders. In these instances there will be a lead time from the manufacturer of the product.

We normally advise that delivery should be within 28 working days of your order being placed. In some rare instances delivery may take longer especially for special order products manufactured in the USA, delivery can take between 8 to 12 weeks.

If you have any questions or queries about delivery lead time contact Customer Services by e-mail.

Export Shipping (EU and Non EU customers)

At this time we do not support export sales outside of the United Kingdom. This is an area we are looking to add to the Alpha Adhesives functionaility in the near future.

Please contact Alpha Adhesives via e-mail at sales@alpha-adhesives.co.uk with any enquires or requests for shipping outside of the United Kingdom.